Blog

April 1st, 2014

Facebook_March31_AWith Facebook change is the rule not the exception. However, changes can be a challenge for business users to keep track of. One of the most common features that is changed or updated, is the algorithm that determines what content is shown on a user's News Feed. With many of the recent feature changes many business owners are commenting that it feels like they are being shoehorned into buy ads in order to reach their audience. While ads can be beneficial, one way to get your content in front of users is by improving your newsfeed performance.

There are many ways you can improve your News Feed performance and the best is to improve the reach of your content. Before we get into how you can do this, we should first describe what your Facebook reach is. Basically, your reach on Facebook is the number of unique users who see the content you post and your updates. When it comes to reach there are four actions you can take to influence it:

  1. Posting content on your own Page - This is commonly referred to as organic reach by Facebook.
  2. Facebook users interacting with your content - When users interact with the content on your Page e.g., commenting or sharing, this is shown in their News Feed, an act which Facebook calls viral reach.
  3. Sending users to view your content - This could be as simple as putting a link to your content on an email, or even on your website asking people to visit your Page. This is a form of organic reach.
  4. Paying to get content in front of people - This is using Facebook's ad services and paying to target your content to specific audiences, thereby increasing the chance they see and interact with it. This is commonly referred to as paid reach.
By combining these four actions together, you can get a picture of your overall reach. By increasing the reach of each post through the above actions you stand a higher chance of getting your content in front of other people. The more people who see your updates the higher the chance of interaction with your company on Facebook or through other mediums, including avenues of sales.

The question is: How can a company do this? Here are seven of the most effective ways to improve your News Feed and its performance.

1. Develop a strategy

The key to posts being shared is that they need to be useful and interesting to your audience. Take a look at your Page's Insights (Open your Page's Admin panel and click on Insights) to see what content has been popular with your followers. From there develop a content strategy that covers what content to produce, when it should be produced, and when it should be shared.

Take a look at the most popular posts and see when they were interacted with most. This will give you a good idea of when your followers are most active and likely to interact with your content - thus increasing reach and overall effectiveness of your posts.

2. Know your audience

This will take time and research, but you should be able to paint a pretty solid picture as to who your audience is. If you can define a few personalities or even target individuals, you can better come up with content your audience will be more willing to interact with, or be more receptive to should you promote it.

3. Let people interact with your Page

Some companies have allowed users to post content on their News Feed or even tag companies, having the post show up on the company's News Feed, only for the content to be trolling or negative. This can potentially harm your company brand and reputation.

While there is a chance of this happening, the benefits of allowing your fans and followers to mention you in their posts far outweighs the potential negative outcomes of a few. This is because when a user mentions or tags you in a post on their News Feed, their friends are more likely to see it too. In other words, this can be a massive contributor to your overall viral reach.

4. Be active after you post your content

Don't just post content onto your Page and leave it. If people are interacting with it by commenting then you should make an effort to reply to the comments. This shows that you are interested and responsive, and willing to communicate and create a dialogue.

Mentioning the poster using @username when you comment will highlight the name and post your comment on their News Feed, thereby increasing the number of people who view your original content and encouraging the commenter to return to your Page.

5. Don't be afraid to repost

If you have had successful posts in the past, don't be afraid to reintroduce them. You could try updating the content a bit if need be and reposting it. This will increase the chance of other users seeing content they may have missed and interacting with it. Just be sure to comment somewhere that this content is a repost. You could comment that it was popular in the past and you think it is still relevant to today.

Be sure not to recycle too often however, as this can be viewed as lazy and turn users off. Aim for one to two posts every couple of months.

6. Integrate successful posts with other aspects of your online presence

While there is a good chance that your posts will be seen on Facebook, try boosting this by sharing your most popular content on other mediums. For example, paste the link into your email signature asking people to check it out, or add a list of your most popular posts to newsletters. This will encourage more people to visit the content and even interact with it.

In order to tell what is working, use the information on your Page's Insight panel.

7. Don't be afraid to be innovative

If you hit on a strategy that works, that's great! But, you should not be afraid to try new ideas. If, for example, you see that captions on photo posts are becoming popular with your audience give one a try to see how it works. The key here is to be resourceful and always on the lookout for new ideas.

Looking to get more out of Facebook? Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

March 28th, 2014

iPad_March24_AOne of the biggest, and arguably most useful, hardware trends is touch. It seems like almost every piece of new tech, from computers to tablets, and even to fridges or car navigation, comes with touch screens. The main way to interact with the majority of these devices is through the gesture, and if you have an iPad there are a number of important gestures you should know about.

Every new iPad, and many of the older ones, run the latest version of iOS - Apple's mobile operating system. For those running iOS 7, gestures are the main way you interact with your device. While it may look weird to people who don't use them, waving your hands around, spreading your fingers, and even pinching are normal to you!

One of the greatest plus points about gestures is that when used properly, they make it simpler to interact with your device; speeding up your overall productivity. So, if you are looking to increase productivity while using your device, you should know and practice different gestures. Here are six of the most important:

1. Swipe one finger from the top

If you place your finger on the top bezel (above the viewable area of the screen) and swipe down onto the screen you will open, or slide down, the notifications center. From here you can action notifications. When you are finished slide up from the bottom of the screen to close the notifications.

2. Swipe one finger from the bottom

If you place your finger on the bezel (below the viewable area of the screen) and swipe up onto the screen you should bring up the Control Center where you can control the important settings on your iPad. To close simply swipe down.

3. Swipe one finger down

Place your finger anywhere on the viewable area of the screen and swipe down. This will open up the Search bar where you can search for almost anything on your iPad, including apps, emails, music, and more. To close this bar, simply tap the home button, or tap anywhere on the screen other than where the keyboard or search bar are.

4. Swipe four fingers up

If you place four fingers anywhere on the screen you will bring up thumbnails that represent the apps that you have open. If you swipe up on a thumbnail, you will close the app.

5. Swipe four fingers left or right

With apps open, you can place four fingers on the screen and swipe to the left or right. This will switch to other open apps. You can swipe the opposite direction with your fingers to go back to another app, if you sweep to the left again, you should bring up a list of recently used apps.

6. Grab with five fingers

If you are in an app and want to quickly get to the homescreen place all five fingers on the screen and pinch them together. This will shrink the app into your home screen. You can open it again by swiping four fingers up and selecting it.

If you are looking to learn more about using your iPad in your business, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic iPad
March 27th, 2014

AndroidTablet_March24_AOutlook is a Microsoft application that lets you access different email accounts and Microsoft's own email service from one program. Aside from being included in the Microsoft Office Suite, it can also be accessed using your Web browser by going to Outlook.com. For those who would like to access their Outlook.com account on the go an official app is available for download on the Google Play Store.

Add Outlook.com to your tablet

The Outlook.com app was developed through a partnership of Microsoft and SEVEN Networks. If you wish to install it on your Android tablet, you may download the application from the Google Play Store for free. You may also access the Web version of Outlook using your tablet’s browser by going to Outlook.com. However, if you are looking for a better mobile experience, then the app is a good option.

Here’s how you can add an Outlook.com e-mail on your tablet:

  1. Go to Google Play Store and search for Outlook.com.
  2. Tap Install to download and install the application.
  3. Launch the app once installation is complete.
  4. Sign in with your Outlook account. If your company uses Outlook in your office, use your usual email address or login name and password and it should work.
  5. Tap Yes to allow app permissions.
  6. Choose a nickname for the account and choose how much of each email you wish to see on your device, then tap Next.
  7. Select if you wish to sync your device’s contacts and calendar by tapping on the box next to this option. Tap Next. You should now be able to access your Outlook account.
It’s also possible to add more email accounts on Outlook.com. Here’s how: If you’re in your Inbox, swipe to the right to show your list of folders. You may also tap the arrow pointing left to go to the same screen.
  1. Tap the up arrow on the left side of your account name.
  2. Select Add Account.
  3. Enter your new email account and save.

Outlook.com app features

The Outlook.com app had several enhancements added with its updates, improving user experience. Here are some of the more popular features.
  • Server-side search - the original Outlook.com app required that emails were downloaded on your phone first before being able to be found when doing a search. An update has been made allowing you to search for emails. even if they aren't downloaded to your phone.
  • Supports alias - messages can be sent to a different email address and come into the inbox of your primary account. Outlook's alias feature is available with the app.
  • More themes - blue is no longer the only color option for the app’s theme. There are now 11 color themes to choose from, letting you personalize the application to your taste. These colors include pink, dark red, orange, light green, green, teal and light blue.
  • Unlimited mail download - downloading all messages in one tap is also possible so you don’t have to select each message one by one, making it faster and more convenient to access your emails..
  • Vacation reply - managing vacation replies can be done from your app too, which is useful if you are away from the office and offline and need to reassure contacts that you haven't just gone off radar.
If you don’t have Outlook.com app on your tablet yet, why not give it a try and start accessing your account anytime, anywhere.

For inquiries or any concerns that you may have with regards to the Outlook.com app, don’t hesitate to contact us. Our support team is always ready and happy to help.

Published with permission from TechAdvisory.org. Source.

March 27th, 2014

BI_March24_ABusiness Intelligence, or BI, refers to the processes and systems involved in the collection of business information for analysis to determine the past and current status of your company. It serves to give a better insight into what is about to transpire. Many companies from different industries use BI tools in their business, but the question is how can different departments use them?

There are various BI tools available nowadays that support small to large companies. You can find Business Intelligence tools that fit your company’s size, needs and budget. These applications can be used in different areas of the business:

Marketing Department

A marketing department is responsible for promoting a company’s products, services and brand to increase public awareness. With successful marketing, a business can attract potential clients that can be possibly turned into creating sales revenue. The company can use BI to determine which campaigns are successful or not, as the case may be. Through this, investments can be focused on those campaigns that work whilst avoiding those that have previously failed.

Sales Department

Sales managers and supervisors can also use BI to analyze successful deals, as well as those that they have lost, to see what strategies have worked. The system can also help determine which sales teams hit or exceed set goals in order to analyze what they are doing right. Moreover, this helps determine which products or services are most saleable so these can be pushed further to attain more goals.

Finance Department

BI software makes analyzing, reporting, and managing financial data more convenient. Those who are involved in the process can easily access the information they need through the system. Analysis is easier as the data is organized and accurate. Money in and money out can also be tracked with greater efficiency.

Moreover, these tools often come with features that allow users to create scenarios and determine the possible results from there. This is extremely helpful in deciding on the best action to take as the tool gives you a view of the probable outcome. The success rate is higher if forecasting using a BI tool.

Inventory

Business Intelligence also plays a vital role in inventory tracking of products, items or supplies. For instance, companies in the retail industry can track the movement of products or items from the suppliers to the warehouse and on to their delivery to clients. Any problems encountered in the process can be quickly identified so they can be fixed in time.

Items in demand can also be pinpointed, as well as low stock and overstocks. Items that are low in stock can be ordered immediately, especially if they are in demand, to ensure that the needs of clients are met. This also lets you avoid overstocking, which can be a waste of money when investment is better used for fast moving items.

These are just some of the ways businesses can use BI in their operations. If you have further questions about the topic, do not hesitate to give us a call. We’ll be more than happy to assist you.

Published with permission from TechAdvisory.org. Source.

March 20th, 2014

Security_Mar17_ASecurity of a business's systems and networks should be important to many business owners and managers. In fact, an increasing number of companies are implementing security strategies. While these strategies do keep businesses secure, there is one critical element that could cause plans to fail, leading to an increased chance of a breach of security: The audit.

Auditing and the security security strategy

Auditing your company's security is important, the only problem business owners run across is where and what they should be auditing. The easiest way to do this is to first look at the common elements of developing security strategies.

These elements are: assess, assign, audit. When you develop a plan, or work with an IT partner to develop one, you follow the three steps above, and it may be obvious at the end. In truth however, you should be auditing at each stage of the plan. That means you first need to know what goes on in each stage.

During the assessment phase you or your IT partner will need to look at the existing security you have in place. This includes on every computer and server and also focuses on who has access to what, and what programs are being used. Doing an assessment should give you an overview of how secure your business currently is, along with any weak points that need to be improved.

The assignment phase looks at actually carrying out the changes you identified in the assessment phase. This could include adding improved security measures, deleting unused programs or even updating systems for improved security. The main goal in this phase is to ensure that your systems and networks are secure.

Auditing happens after the changes have been made and aims to ensure that your systems are actually secure and have been implemented properly. Throughout the process you will actually need to continually audit and adjust your strategy.

What exactly should be audited?

When conducting an audit, there are three factors you should focus on:
  1. The state of your security - Changing or introducing a security plan usually begins with an audit of sorts. In order to do this however, you need to know about how your security has changed in between audits. Tracking this state and how it changed in between audits allows you to more efficiently audit how your system is working now and to also implement changes easier. If you don't know how the state of your security has changed in between audits, you could risk implementing ineffective security measures or leaving older solutions open to risk.
  2. The changes made - Auditing the state of your security is important, but you should also be auditing the changes made to your systems. For example, if a new program is installed, or a new firewall is implemented, you will need to audit how well it is working before you can deem your security plan to be fully implemented. Basically, you are looking for any changes made to your system that could influence security while you are implementing a new system. If by auditing at this point, you find that security has been compromised, you will need to go back to the first step and assess why before moving forward.
  3. Who has access to what - There is a good chance that every system you have will not need to be accessed by every employee. It would be a good idea that once a security solution is in place, that you audit who has access to what systems and how often they use them. This stage of the process needs to be proactive and constantly carried out. if you find that access changes or system access needs change, it would be a good idea to adapt your the security strategy; starting with the first stage.
If you are looking for help developing a security strategy for your business, contact us today to see how our managed solutions can help.
Published with permission from TechAdvisory.org. Source.

Topic Security
March 20th, 2014

Hardware_Mar17_AIt’s hard to imagine printers completely disappearing in offices. While no one can refute how most documents are now housed in the digital realm, there will always be a need to have these documents printed out for one reason or another. While offices do have printers, it may be confusing to pick a new printer when you need a new one.

These three printers below are the most common printers found in offices these days.

Multi Function Printers (MFP)

Multi Function Printers are also commonly known as all-in-one printers. With this type of device, your printing, scanning, faxing and photocopying needs are covered! These printers usually come in a variety of sizes with many being small enough to fit onto a small desk.

Aside from the multi function features that MFPs have, these are the common benefits that business owners can gain from this type of printer.

  • They take up less room.
  • They are usually lower in cost. Though it may seem expensive compared to the other types of printers, if you consider buying a fax machine, scanner, photocopier and a printer, you’ll find that buying an MFP is actually a lot more affordable.

Inkjet Printers

Inkjets print documents by spraying ink onto paper, and can usually produce prints with a resolution of 300dpi (dots per inch) with some actually able to print documents as high as 600dpi. This makes them ideal for printing saller images and reports.

What most business owners like about inkjet printers is the fact that they are usually affordable, making them an ideal device for businesses that just want printers. Since most offices (if not all) have computers, you’ll most likely see inkjet printers in the majority of offices. Here are some more benefits that people like about inkjet printers.

  • Fast printing speeds.
  • Can produce really high quality print.
  • Easy to use.
  • They can produce vivid colors.

Laser Printers

If there’s one very notable feature that you’ll love about laser printers, it would be the printer's capability of producing very high quality documents. In fact, laser printers can produce copies with a resolution of 600 dpi - 1200 dpi.

One of the main differences that laser printers have is the fact that they use toner (colored or black powder) instead of the inks that are used in most other printers.

Laser printers offer users many enticing benefits including:

  • Very high resolution.
  • Fast results.
  • High volume printing.
  • No smears at all.

What type of printer should my business get?

If you are looking for a new printer, it can be a little confusing as to which you should get. If you don't have a scanner or fax machine, it would be a good idea to look into a Multi Function Printer. Looking to print smaller or shorter documents or only occasionally? An Inkjet would probably be a better choice. If you need to print on a regular basis, or print in mass quantities a laser printer could be the best choice.

With all the types of printers available in the market, choosing a specific printer to use in your office can be quite confusing. If you need help in choosing which printer to go for, then give us a call and we’ll give you our expert advice on the matter.

Published with permission from TechAdvisory.org. Source.

Topic Hardware
March 19th, 2014

BCP_Marc17_AA business without a DRP (Disaster Recovery Plan) is like a circus acrobat without a safety net. The question is, are you willing to take that kind of a risk with your business? Considering how attacks to your business can come in many forms be it cyber, natural disaster or man made (among many others), it makes perfect sense to have an effective DRP in place.

While there are several facets to a DRP that are going to determine whether it will be effective or not, making sure that you’ve considered these 5 tips is definitely a good start.

1.) Commitment from management

Because the managers are the ones who will coordinate the development of the plan and be the central figures who implement the recovery plan, it’s crucial that they are committed to it and are willing to back it up.

They will also be responsible for setting an allocated budget and manpower to creating the actual plan. That said, it’s very important that they know the concept behind it and how huge of an impact a DRP can have on a business.

2.) A representative on each department should be available when creating a DRP

It’s unthinkable to believe that your DRP is well optimized when you haven’t had a representative from each department coordinate with you while creating the recovery program.

Considering how they themselves are the front line of your organization with the best knowledge about how their department works, it’s a huge plus that you should take advantage of when creating a DRP.

With the representatives on your team, you’ll be able to see things from their perspective and gain first-hand knowledge from those who do the actual work.

3.) Remember to prioritize

In an ideal world, you should be able to restore everything at the same time after a disaster strikes. But since most businesses usually have a limited amount of resources, you will usually have to recover systems one at a time.

Because of this, you need to have a hierarchy or a sense of priority when determining which systems should be recovered first. That way, the most important systems are immediately brought back up while the less important ones are then queued in order of their importance.

4.) Determining your recovery strategies

This is one of the main focal points of a DRP since this phase tackles the actual strategies or steps that you’ll implement to recover your systems.

When determining your actual strategies, it's important that you brainstorm and think about all the options that you have to recovering your systems. Don’t simply stick with the cheapest possible strategy or even the most expensive ones.

You have to remember though that the simplest strategy to implement is probably the best one. That is, as long as the simplest strategy covers the critical aspects of your system recovery.

That said, avoid over complicating your strategies as you might face unnecessary challenges when it comes to the implementation of the recovery strategy.

5.) Do a dry run at least once a year

Your DRP shouldn’t end with the concept alone. No matter how foolproof you think your strategy is, if you haven’t tested it you most likely have missed something important.

It's during the dry run phase that the need for extra steps (or the removal of one) are made even more evident. You can then start polishing your strategies according to how your dry run plays out. It would also be a good year to practice your plan each year and update it accordingly.

These tips will help you ensure that your DRP will remain effective should a disaster occur. If you’re having a hard time figuring out how to go about the process of creating a DRP, then give us a call now and we’ll help you with the process.

Published with permission from TechAdvisory.org. Source.

March 19th, 2014

OSX_Mar17_AIsn’t it annoying when your Mac computer lags while you’re in the middle of a business transaction? Considering how you need to focus on what you’re doing, these lag times can block your thought process which can be very frustrating. If you’ve had enough of your slow Mac, there are some things you can try to speed it up.

Uninstall your old and unused programs

If you’re thinking that those old or unused programs aren’t hurting your computer’s performance since you haven’t been using them, you may be shocked to know that they actually can be one of the leading causes of a slow computer. These old programs despite being inactive, actually take up storage space which can cause your Mac to slow down.

This can really become a big issue if you’re running out of room on your hard drive because the less space you have available on your hard drive, the slower your computer will run. Try opening your Applications folder and looking for apps and programs that you no longer use. Simply drag them to the Trash and then empty it to free up space.

On another note, it would be a good idea to empty your trash on a regular basis, because items in the trash still take up storage space leading to a potentially slower computer.

Clean your desktop

Your Mac should run a bit faster if your desktop is clean. We don't mean go in literally clean the desktop, we mean get rid of the shortcuts, programs and files that you don't use. The more icons and stuff on your desktop there are, the slower your computer will run.

Instead of adding new icons, folders, files, etc. to your desktop try storing documents in the documents folder (Click any blank area on your desktop, press Go at the top of your screen and select Documents). Or, create a folder on your desktop for different images of files. Basically you want to minimize how much is on your desktop.

Use a program like Memory Keeper

What these apps do is help you free up more space on your computer by cleaning your computer’s memory. This is similar to the defrag option in Windows where the OS will essentially put files of a similar nature closer together in the hard drive, making them easier and quicker for the processor to access. To us, this means a faster computer!

You can get Memory Keeper free on the Apple Store, but be sure to contact us before you download it as we may have a solution that comes as part of your IT solutions.

Organize/clean your Finder and the files within

Just as you should minimize the files and clutter on your desktop, you should also minimize the clutter and number of icons in the main folders of the Finder. This includes the folders under each user, Downloads, Documents, etc.

It would not be a good idea to delve into the Utilities and Network folders as they usually contain important files that if deleted could cause your computer to stop working.

Upgrade your hardware

If you've tried the suggested tips above and your computer is still running slow, then your last resort should be to have a hardware upgrade.

We take this as the last resort as this may take more time, let alone cost a lot of money.

Consider upgrading your RAM instead of upgrading your processor since doing so is considerably cheaper.

It’s highly suggested to get a minimum of 2 GB of extra RAM but if you’re using some heavy duty programs like Adobe Photoshop, then a minimum of 4 GB RAM would probably suit you better. Before you do upgrade however, check with either Apple or us to ensure that your computer can be upgraded. By asking an IT partner like us, we will be able to better inform you as to what you can upgrade and how you can go about it safely.

Are you looking for more tips on how to speed up your Mac? Then give us a call now and we’ll have our team talk to you about how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Apple Mac OS
March 13th, 2014

WindowsPhone_Mar10_AMicrosoft's Windows Phone platform, despite being slightly behind in the Smartphone race between Android and Apple, is gaining traction among users. Especially since the release of Windows Phone 8.1, business owners are increasingly enticed to jump on the Windows bandwagon. Why you might ask? One reason is that there are several features that business owners love about the Windows Phone platform.

While there’s a plethora of reasons as to why business owners are moving to the Windows platform, these three powerful ones will give you a good idea of why people are making the shift.

Office apps, Lync and Outlook

Windows Phones have access to a number of Windows apps including the powerful Office suite which can turn your phone into a mobile office. By using the various Microsoft Office apps, you can share, access and edit your office documents all in one place. You can then sync all of the documents to SkyDrive, Office 365, or SharePoint sites after you’re done editing.

Are you a huge fan or avid user of Outlook tasks and calendar? If you are, then you’ll love how you can sync your Outlook tasks with your Windows Phone and have access to all of your messages, tasks and calendars at the touch of a button.

Beyond the core Office apps, there are also apps like Lync which allows for voice and video communication. Using Lync Mobile can be a game changer for your business. You can view your colleague’s availability, chat with individuals or groups through Instant Messaging, all from your phone.

Encryption and security

Viruses, hackers or malware can put you in a lot of trouble if left unchecked. Not only is it a good idea for business owners to make sure that their system is well optimized, they need to also make sure that their security is robust as well.

The Windows Phone has a trusted boot process that ensures only validated software runs, meaning that if software hasn't been validated by Microsoft, it won't be allowed to run. It’s also the only phone with native support for Information Rights Management that you can use for your business to protect critical and sensitive data.

Have you misplaced your phone before? If you answered yes, then you won’t have to worry as much if you misplace your Windows Phone as it has several layers of protection against that.

Here are some of the features that you can use:

  • Password or Pin
  • Remote wipe
  • Tools that you can use to find lost phones included in the Windows Phone management site

Have all of your contacts in one place!

The Windows Phone allows you to see all of your contacts on Hotmail, Messenger, Outlook, Facebook, LinkedIn, Twitter, Google and all other compatible email accounts. If you’re a Skype user, you can also see your Skype contacts. The neat part is, you can customize your phone to show from which source the contacts are coming from. So if you want only the contacts from Facebook and Skype to display on your phone, you can customize your phone to show just that and disable the other sources like LinkedIn etc.

Once you tap a name, you can then see a consolidated contact card showing all of the information you have about that specific contact. This includes all the methods to communicate, conversations, recent calls and even their social media activity.

This feature is especially helpful when building relationships with thought leaders and the influencers in your niche. You can easily be updated on what they’re doing giving you some more insight on how you can implement their techniques in your business. Using this to study your competition’s activities is another effective way of using this feature for your business.

A lot of business owners are shifting to the Windows Phone platform and they’re right in doing so. The features mentioned above can give an advantage over the competition and help boost business to greater heights. And the best part is - we’re just on the tip of the iceberg with all the features that Windows Phones have to offer.

Do you want to know more?

If you want to know more about how you can use your Windows Phone to better your business, then give us a call now and we’ll help you.
Published with permission from TechAdvisory.org. Source.

March 13th, 2014

AndroidPhone_Mar10_AToday's smartphones offer users a lengthy list of features, from Internet connectivity to barometers or even GPS, they really are a highly mobile computer. That being said, many of us still use them primarily to communicate. These days, the preferred method of communication is the SMS or text. If you have a new Android phone there are numerous apps that offer text messaging and it can be difficult to locate your texts at first.

On the vast majority of Android devices there is more than one app that supports text messages. Here is an overview of the apps and how you can find text messages on your Android device.

The stock 'Messages' app

On almost all Android devices, especially those that use what's called an overlay (the device manufacturer's take on Android), there is the stock Messages app. When you first set up your phone, this is the app that will allow you to view and send messages by default.

Most devices already have a shortcut to this app on your device's home screen, usually in the drawer at the bottom of the screen. It usually looks like a speech bubble or an envelope with the words Messaging below it.

  1. Tapping on this app will open your text messages allowing you to read, send and reply to any messages. If you can't find this app, try:
  2. Clicking on the Apps icon on the bottom of your phone. It is usually represented by two rows of grey dots.
  3. Looking through the apps that come up. You are looking for an app with any of the icons listed above, or is called Messaging or SMS.
  4. Tapping on the app once you find it.
If you like, you can press on the app's icon for a second or two and then drag it to your device's Home Screen in order to place a shortcut there.

Google Hangouts

On new Google Nexus devices - especially the Nexus 5 - you probably won't find a messaging app. That is because Google has eliminated it, instead turning Google Hangouts into the new text messaging app.

Hangouts started as the instant messaging platform of Google+ and was then introduced as the new version of Google Chat, and finally the messaging platform on Google devices. In other words, Google Hangouts is the one app for instant messaging and texts across Google's platforms.

If you have the Hangouts app installed on your device, your text messages should show up when you open it. If you can't find your messages/would like to use Hangouts as your SMS app you can do so by:

  1. Opening Hangouts and signing in (if you need to) using your Google account.
  2. Pressing the three vertical squares at the top-right of the screen.
  3. Selecting Settings followed by SMS.
  4. Tapping on SMS Enabled followed by Default SMS app in the window that opens.
  5. Selecting Hangouts.
Your text messages should show up within a few seconds in the main hangouts messaging screen.

Which should I use?

This is a question some users have asked, as it can be slightly confusing as to which app they should be using. The true answer to the question is either! The stock apps, and Hangouts both offer full text messaging capabilities, it really comes down to which you prefer. Some apps present SMS messages in a clear and easy to read manner which some people prefer over Hangouts, while Hangouts is preferred by others, especially Google users.

If you are looking to learn more about the features of your Android phone, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.